Registered Post or Collect at the Cru Store.
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When you make an order online, you can choose to collect your order at our physical shop, the CRU STORE (Collect at CRU STORE), or request delivery by registered post. (CTT Registado).
If you select Collect at CRU STORE, you can then decide either to pay online or pay when you come to collect your order.
We will send you an email to confirm when your order is ready for collection.
You can collect your order on any day of the year between 17h & 02h from the CRU STORE in BAR CRU, Rua de São Marçal 170, 1200-423 Lisboa, Portugal.
To collect your purchase you must bring your order confirmation, personal identification and, if applicable, proof of purchase.
Any unpaid orders not collected within 5 working days will be cancelled unless otherwise agreed, please contact us if you wish to make alternative arrangements.
We will send you order by CTT registered post. You purchase will be sent using plain, discreet CTT packaging, without publicity or reference to the contents. The name of the sender will be displayed as Crueza Lda.
As soon as your order has been sent for delivery, we will send you email confirmation including the tracking number so that you can follow your order.
We offer the following delivery deadlines:
Within Portugal (3-5 working days)
International (5-10 working days).
Our delivery costs are priced according to the weight of the items ordered, in accordance with the standard prices set by CTT:
We do not accept responsibility for problems to the delivery caused by CTT, but we will do our best to try help if any problem should arise - please do not hesitate to contact us.
You can consult all of our Terms & Conditions here.