Refunds & Returns Policy

We want you to be satisfied with you purchase. 

In the event of any problem, please contact us in order that we can help to resolve the issue quickly. You can return or exchange purchased products within 30 days, subject to the following conditions:

– Products must be 'as-new': unused, undamaged and in the original, undamaged packaging.;

– For reasons of hygiene, we are unable to accept returns of sexual products that have been removed from their packaging, including for example: dildos, cockrings, etc: 

In the event of exchanges, the client is responsible for any associated transport costs.  Valid refunds will be made within 15 working days (generally less) of receipt of the returned product and the client's refund payment instructions. If you wish to return a product or have any other queries please do not hesitate to contact us

 crustore@barcru.eu

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Product Guarantee

We aim to ensure that all goods are shipped in perfect condition, However in the event that a product is defective the client will be offered an equivalent alternative product, or a credit note of equal value, valid in our shop, provided that the defective product is returned within 60 days of purchase.  This guarantee does not apply if the defect has resulted from incorrect use of the product, normal wear & tear, or inappropriate  treatment including damage to latex, rubber, silicone and neoprene caused by sharp objects or oils.

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Force Majeure

We cannot be held responsible for problems or delays caused by circumstances outside our control.