Bar Cru & Cru Store
TERMS & CONDITIONS
This page is only available in English (EN) or Portuguese (PT).
barcru.net is a commercial electronic website, property of Crueza, Unipessoal, Lda (NIF: 510095550), operating with the commercial names BAR CRU and CRU STORE.
The Head Office is located at Rua de São Marçal nº 170, 1200-423, Lisbon, Portugal. Contacts: +351 938306078;
We aim to comply with all applicable legislation regarding distance sales and electronic commerce, specifically Decrees 143/2001 and 07/2004, as well as other relevant legal provisions applicable to this type of business.
By accessing this site you declare that you are of legal age.
Acceptance of orders
All orders are subject to our right of acceptance and as such we can choose not to accept an order.
We guarantee to treat all the details of your order with absolute confidentiality and your purchases will be delivered in discreet packaging, without reference to the contents. The package will be sent in the name o Crueza Lda.
When shopping online at the CRU STORE you can choose between various secure and discreet payment options. Online payments will appear on your financial records as either
Crueza Lda, Paypal or euPago (MB), without any reference to BAR CRU or CRU STORE. We offer the following payment options.
1) Debit or Credit Card:
You can pay online by credit or debit card via the automatic link to PayPal. It is not necessary to have a PayPal account.
To make a payment by credit or debit card, select the 'Paypal' option. You will be redirected automatically to the Paypal site in order to complete payment using your card.
Select the 'PayPal' option and you will be automatically redirected to the PayPal site where you can login to your PayPal account in order to complete the payment.
3) Multibanco (MB) - (Portuguese bank accounts only):
Select the 'Manual Payment' option and confirm your purchase. Send an email to us at to request payment by MB. We will confirm the MB payment reference by email. You will need to make the payment within 3 working days of receiving the reference, for payment to be effective.
4) MB WAY - (Portuguese bank accounts only):
Select the ´Manual Payment´ option and confirm your order. Send an email to us at to request payment by MBWay and confirming the relevant telephone number. You will need to complete the payment within 3 working days of receiving the reference, for payment to be effective.
5) Transferência bancária:
Select the 'Manual Payment' option and finalise your order.
Make your payment to the following account:
Beneficiary name : Crueza Lda.
NIB: 0018 000328425106020 18
IBAN : PT50 0018 000328425106020 18
Please send your proof of payment within 3 working days to
to ensure your order is fulfilled.
6) Payment at the Cru Store:
Select the 'Manual Payment' option and finalise your order, and then come to pay and collect your order at the CRU STORE. At the store you can pay by cash, debit or credit card.
The CRU STORE is located inside BAR CRU, Rua de São Marçal 170, 1200-423, Lisbon. The CRU STORE is open every day from 17h-02h. Unpaid orders will be held at the Cru Store for a maximum of 3 working days, unless otherwise mutually agreed.
When you make an order online, you can choose to collect your order at our physical shop, the CRU STORE (Collect at CRU STORE), or request delivery by registered post. (CTT Registado).
If you select Collect at CRU STORE, you can then decide either to pay online or pay when you come to collect your order.
We will send you an email to confirm when your order is ready for collection.
You can collect your order on any day of the year between 17h & 02h from the CRU STORE in BAR CRU, Rua de São Marçal 170, 1200-423 Lisbon, Portugal.
To collect your purchase you must bring your order confirmation, personal identification and, if applicable, proof of purchase.
Any unpaid orders not collected within 5 working days will be cancelled unless otherwise agreed, please contact us if you wish to make alternative arrangements.
We will send you order by CTT registered post. You purchase will be sent using plain, discreet CTT packaging, without publicity or reference to the contents. The name of the sender will be displayed as Crueza Lda.
As soon as your order has been sent for delivery, we will send you email confirmation including the tracking number so that you can follow your order.
We offer the following delivery deadlines:
Within Portugal (3-5 working days)
International (5-10 working days).
Our delivery costs are priced according to the weight of the items ordered, in accordance with the standard prices set by CTT:
We do not accept responsibility for problems to the delivery caused by CTT, but we will do our best to try help if any problem should arise - please do not hesitate to contact us.
Deliveries outside the EU could be subject to customs duties or taxes in the country of destination. Whilst we will ensure your purchase is shipped appropriately, we cannot control nor take responsibility for any processes, delays, losses or costs arising in the country of destination. These are the responsibility of the client.
Crueza Lda. operates in accordance with Portuguese law, selling products therein authorised, and therefore is not responsible for any purchases opened, lost or seized by courier services or customs authorities in the destination country.
Crueza Lda. is not responsible in any circumstance for the sale and delivery of prohibited or illegal in the destination country. The client is responsible for being aware of the legislation of the destination country and is responsible for any customs or legal infraction arising in the destination country.
In the event that the product you purchased is unavailable we will contact you by email to offer possible substitute products or to agree a refund.
Orders that remain unpaid after 3 working days will be automatically cancelled by our system, unless otherwise agreed by both parties.
Refunds & Returns Policy
We want you to be satisfied with you purchase.
In the event of any problem, please contact us in order that we can help to resolve the issue quickly.
You can return or exchange purchased products within 30 days, subject to the following conditions:
– Products must be 'as-new': unused, undamaged and in the
original, undamaged packaging.;
– For reasons of hygiene, we are unable to accept returns of sexual products that have been removed from their packaging, including for example: dildos, cockrings, etc:
– In the event of exchanges, the client is responsible for any associated transport costs.
Valid refunds will be made within 15 working days (generally less) of receipt of the returned product and the client's refund payment instructions.
If you wish to return a product or have any other queries please do not hesitate to contact us
We aim to ensure that all goods are shipped in perfect condition, However in the event that a product is defective the client will be offered an equivalent alternative product, or a credit note of equal value, valid in our shop, provided that the defective product is returned whiten 60 days of purchase.
This guarantee does not apply if the defect has resulted from incorrect use of the product, normal wear & tear, or
inappropriate treatment including damage to latex, rubber,
silicone and neoprene caused by sharp objects or oils.
We cannot be held responsible for problems or delays caused by circumstances outside our control.